Privacy policy

Privacy Policy

Last Updated: June 12, 2026

EverLune manages this store and website, including all data, content, features, tools, products, and services to offer you, the customer, a curated shopping experience (the “Services”). EverLune is powered by Shopify technology, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with the provisions set forth herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we refer to any data that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized data or data that has been de-identified in such a way that it cannot identify you or be reasonably linked to you.

Depending on how you interact with the Services, where you reside, and what applicable law permits or requires, we may collect or process the following categories of personal information:

Contact Details

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Financial Information

  • Payment card information

  • Payment method

  • Payment confirmations

  • Transaction details

Note: We do not store your complete payment card information. Payments are securely processed through trusted third-party payment providers.

Account Information

  • Username

  • Password

  • Security questions

  • Preferences

  • Account settings

Transaction Information

  • Products viewed

  • Cart contents

  • Wishlist items

  • Purchases

  • Returns

  • Exchanges

  • Order history

Communications

Information you provide when contacting customer support or communicating with us.

Device Information

  • IP address

  • Browser information

  • Device information

  • Network connection

  • Unique identifiers

Usage Information

Information about how you browse and interact with our Services.

2. Sources of Personal Information

We may collect personal information:

  • Directly from you when you create an account, place an order, or contact us.

  • Automatically through cookies and similar technologies when you use our website.

  • From service providers that help us operate our business.

  • From business partners or other third parties where permitted by law.

3. How We Use Your Personal Information

We may use your personal information to:

Provide and Improve Our Services

  • Process orders and payments.

  • Manage customer accounts.

  • Arrange shipping.

  • Handle returns and exchanges.

  • Remember your preferences.

  • Personalize your shopping experience.

  • Recommend products that may interest you.

Marketing

We may send promotional communications by email or display advertisements based on your interaction with our Services.

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use personal information to:

  • Verify customer identities.

  • Prevent fraud.

  • Detect suspicious activity.

  • Protect our Services.

You are responsible for keeping your account credentials confidential.

Customer Support

We use your information to:

  • Respond to inquiries.

  • Provide assistance.

  • Improve customer service.

Legal Compliance

We may process personal information where necessary to:

  • Comply with legal obligations.

  • Respond to lawful government requests.

  • Protect our legal rights.

  • Enforce our policies.

4. How We Share Personal Information

We may share personal information:

  • With Shopify to operate our online store.

  • With service providers that assist with payment processing, shipping, customer service, hosting, analytics, and order management.

  • With marketing partners where permitted by law.

  • When you request or authorize us to share information.

  • In connection with a merger, acquisition, or similar business transaction.

  • When required by law.

5. Relationship with Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information required to operate and improve the Services.

Some information submitted through our store may be processed by Shopify and trusted third parties located outside your country.

For more information regarding Shopify's privacy practices, please refer to Shopify's Privacy Policy.

6. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of those websites.

We recommend reviewing the privacy policies of any external websites you visit.

7. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the minimum age required by applicable law.

If you believe a child has provided personal information, please contact us so we can remove it.

8. Data Security and Retention

We implement reasonable security measures to protect your personal information.

However, no method of transmission or electronic storage is completely secure.

We retain personal information only for as long as necessary to:

  • Provide our Services.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce our agreements.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information.

  • Request a copy of your personal data.

  • Request transfer of your data where applicable.

  • Object to certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of personalized advertising where permitted by law.

You may also unsubscribe from promotional emails at any time.

To exercise your rights, please contact us using the email address below.

We may request information necessary to verify your identity before processing your request.

10. Complaints

If you believe we have handled your personal information improperly, please contact us first so we can attempt to resolve the issue.

Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.

11. International Data Transfers

Your personal information may be transferred, processed, and stored outside your country of residence.

Where required, we use appropriate legal safeguards for international data transfers in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page together with the revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact us at:

Email: info@everlune.store

For the purposes of applicable data protection laws, EverLune is the data controller of your personal information.