Return & Refund Policy

Thank you for shopping at EverLune. We want you to be completely satisfied with your purchase. Please read our policy below regarding returns, cancellations, and refunds.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at info@everlune.store.

If your return request is approved, we will send you instructions on how to return your package. Items sent back without first requesting a return will not be accepted.

Except in cases where the product arrives damaged, defective, or incorrect, the customer is responsible for all return shipping costs and for ensuring that the package safely reaches us.

If you have any questions regarding a return, you can always contact us at info@everlune.store.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you receive the wrong item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

In accordance with applicable consumer protection laws, we will cover the costs of repair, replacement, or return shipping for verified defective or incorrect items.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants).

• Custom-made or personalized products.

• Personal care products (such as beauty items).

• Hazardous materials, flammable liquids, or gases.

If you are unsure whether your item is eligible for return, please contact us before submitting a request.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to receive a different item is to return the product you have. Once your return has been accepted, you can place a new order for the replacement item.

European Union 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To exercise this right, the item must be unused, in its original condition, with all tags attached, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@everlune.store.