Shipping policy
Last updated: July 15, 2026
Thank you for shopping with Everlune. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be extended during holidays, promotional periods, or times of unusually high order volume.
Shipping Times
We currently ship to customers worldwide, including the United States and countries within the European Union.
Estimated delivery times are 7–15 business days after your order has been dispatched.
Delivery estimates are provided for informational purposes only and are not guaranteed. Actual delivery times may vary depending on the destination, customs clearance procedures, carrier performance, weather conditions, or other circumstances beyond our reasonable control.
Shipping Costs
Shipping is free on all orders placed through our website, unless otherwise clearly stated before purchase.
No shipping charges will be added at checkout.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Tracking information may take 24–48 hours to become available after shipment.
Shipping Delays
While we make every reasonable effort to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our control, including but not limited to:
-
Shipping carrier delays;
-
Customs inspections;
-
Severe weather;
-
Public holidays;
-
Transportation disruptions; or
-
Other unforeseen events.
Everlune shall not be liable for delays caused by third-party carriers, customs authorities, or events beyond our reasonable control.
Nothing in this section limits any mandatory consumer rights available under applicable law.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other governmental charges imposed by the destination country.
Unless otherwise required by applicable law, these charges are the responsibility of the customer to the extent legally permitted and are not included in the purchase price.
Customers are responsible for complying with all import regulations applicable in their country.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order cannot be delivered because of an incorrect or incomplete shipping address provided by the customer, Everlune shall not be responsible for any resulting delay or loss, to the extent permitted by applicable law.
If the package is returned to us, additional shipping charges may apply before the order can be reshipped, provided such charges are disclosed and permitted by applicable law.
Lost, Damaged, or Stolen Packages
If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible at info@everlune.store so we can assist you in resolving the issue.
Once a shipment has been marked as Delivered by the shipping carrier to the address provided during checkout, we will review any reported delivery issues in accordance with applicable law. Nothing in this policy excludes or limits our legal responsibilities as a seller.
If you believe your delivered package has been lost or stolen, we recommend contacting the shipping carrier immediately and checking with household members or neighbors. We will make reasonable efforts to assist you with any carrier investigation where appropriate.
Nothing in this section limits your statutory consumer rights under applicable law.
Contact
If you have any questions regarding shipping or your order, please contact us at:
Everlune
Email: info@everlune.store