Shipping policy

Shipping Policy

Thank you for shopping with EverLune. Below you will find important information regarding our shipping process and delivery times.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, it will be dispatched for shipping.

Please note that during peak periods, promotions, or high order volumes, processing times may be slightly extended.

Shipping Time

We offer worldwide shipping, including the United States and the European Union.

Estimated delivery time is 7–15 business days after dispatch, depending on the destination country and local customs clearance procedures.

Shipping Costs

Shipping costs are calculated at checkout based on your location unless otherwise stated (for example, during free shipping promotions).

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 24–48 hours for tracking updates to appear.

Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to factors beyond our reasonable control, including:

  • Customs processing
  • Carrier delays
  • Severe weather conditions
  • High shipping volumes
  • Other unforeseen circumstances

We are not responsible for delays caused by third-party shipping carriers or customs authorities.

Nothing in this section affects your statutory consumer rights under applicable law.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees once the shipment reaches your country.

Unless otherwise required by applicable law, these charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order.

We are not responsible for shipments sent to incorrect or incomplete addresses provided by the customer.

If an order is returned due to incorrect shipping information, additional shipping charges may apply before the order can be resent.

Lost or Stolen Packages

EverLune is responsible for products that are lost or damaged during transit where required under applicable consumer protection laws.

However, once a package has been marked as delivered by the shipping carrier to the address provided, EverLune cannot be held responsible for lost or stolen packages.

If you experience any delivery issues, please contact the shipping carrier first. You may also contact us, and we will do our best to assist you.

Contact

If you have any questions regarding your order or this Shipping Policy, please contact us at:

Email: info@everlune.store